Terms & Conditions
TERMS AND CONDITIONS OF SALE
Welcome to Retro Console Store Australia (referred to below as "we", "us", or "our"). These Terms and Conditions govern your use of our website and the purchase of any goods from our online store.
By placing an order or using this website, you agree to be bound by these terms.
1. Compliance with Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in these Terms and Conditions purports to modify, restrict, or exclude any consumer guarantees, rights, or remedies you have under the Competition and Consumer Act 2010 (Cth).
2. Contract and Ordering
- Order Acceptance: When you place an order, it represents an offer to purchase. No legally binding agreement is formed until we process your order, receive full payment, and dispatch the item.
- Availability: All products are subject to stock availability. In the rare event of a technical glitch or stock error, we reserve the right to cancel and fully refund your transaction before dispatch.
3. Pricing and Payments
- Currency & Taxes: All prices listed on our website are stated in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST) where applicable.
- Payment Methods: We accept payments via the methods cleared at checkout. Payment must be finalized before any products are prepared for shipping.
4. Shipping and Delivery
- Delivery Locations: We ship to addresses within Australia and designated international regions as specified at checkout.
- Timeframes: Any estimated delivery timeframes provided at checkout are guidelines only. We are not liable for transit delays caused by third-party delivery services or network disruptions.
5. Returns, Refunds, and Replacements
In accordance with the Australian Consumer Law:
- Faulty Goods: You are entitled to a replacement or refund for a major failure of a product. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
- Change of Mind: Under the ACL, businesses are not legally required to accept returns if you simply change your mind, buy the wrong item, or find the product cheaper elsewhere. For change of mind inquiries, please contact our support team to review options.
- Process: To request a return under a consumer guarantee, please contact us immediately through our official customer service channels with your order number and proof of the defect.
6. Limitation of Liability
To the maximum extent permitted by Australian law, we are not liable for any indirect, incidental, or consequential damages (including loss of data or business profit) arising out of or in connection with the use of our website or products. Our liability is strictly limited to the cost of replacing the goods or resupplying the service.
7. Intellectual Property
All content on this website—including text, graphics, product descriptions, logos, and images—is the intellectual property of Retro Console Store Australia and is protected by Australian copyright laws. You may not copy, reproduce, or distribute our content without written permission.
8. Governing Law
These terms are governed by and construed in accordance with the laws of Australia. Any legal disputes arising from these terms will be handled exclusively by the courts of the relevant Australian jurisdiction.